Reputation Engine / Built for Service Businesses
Your reviews are your storefront.
Every customer becomes a 5-star review. Every negative signal is caught before it goes public. Every reply sounds like the owner wrote it, even when you did not.
95%
of customers read reviews before calling
$50K
lost yearly to a single 1-star cluster
<24h
negative feedback intercepted
The Problem
A bad review costs more than you think.
Reputation decides whether the phone rings. Most service businesses leave it to chance, and chance is not kind.
I.
Silent losses
No reviews is as deadly as bad reviews. Prospects see empty profiles and assume you are unreliable. They call the competitor with 140 five-stars instead.
II.
One star, one quarter
A single cluster of 1-star reviews costs roughly 10% of new customers. Over a quarter, that is tens of thousands in lost revenue from one angry afternoon.
III.
You do not have time
Owners know they should respond to every review. They do not. Pulse does, in your voice, within hours, on every platform, without you lifting a finger.
How It Works
Four steps. Every customer. Every review captured.
Nirvani Pulse runs silently in the background of every job you complete. The customer pays, the request goes out, the review shows up, and if something goes sideways, Pulse catches it first.
01
The job ends. The request goes out.
Automated SMS and email go to the customer the moment a job is marked complete. Timing is tuned, not too fast, not too slow. One tap to the review platform.
02
The happy ones leave 5 stars.
Guided directly to your review profile. Zero friction. Conversion rates 4 to 6 times higher than generic please review us emails.
03
The unhappy ones hit a private loop.
Anyone about to leave negative feedback is intercepted into a private form. You get a heads-up text, you can make it right, and the public review never happens.
04
Every review gets a reply.
AI drafts a response to every review in your brand voice. You approve with one tap, or auto-publish after 12 hours. Every reply. Every platform. Forever.
Social Proof Benchmarks
The quantifiable impact of star rating and review velocity.
In modern buyer behavior, public sentiment acts as the primary trust verification layer before any inbound lead reaches out.
95%
Buyer Audit Rate
Percentage of buyers who read online customer reviews and star ratings before contacting a business.
+9%
Revenue Per Star
Average revenue growth experienced for every 1-star improvement on major verified public review platforms.
70%
Negative Intercept
Average percentage of dissatisfied customers who resolve their concern privately when offered an instant feedback loop.
4.5★
Trust Threshold
The minimum average rating threshold required before over 80% of online prospects consider a provider trustworthy.
Questions
What you are probably wondering.
Part of the full Nirvani platform
Nirvani Pulse runs on the Reputation AI division, which runs alongside the full AI workforce across all divisions.
Explore the Reputation AI division →