SYSTEM 02 / 10 FEATURES

    Voice & Phone

    A full business phone system without the desk phones.

    The Features

    Every Voice & Phone capability, in one place

    These features run natively inside the Nirvani platform and share one contact record, one automation engine, and one brand system.

    01

    Inbound & Outbound Calling (In-App)

    Make and take calls from your browser or mobile app, every call tied to the contact record automatically.

    Replaces RingCentral

    02

    IVR Interactive Voice Response

    Build a visual phone menu so callers route themselves to the right person or department.

    Replaces Grasshopper

    03

    Whisper Message (Agent Context Before Connect)

    Hear who's calling and why before you pick up, so your team is never caught flat-footed.

    Replaces CallRail

    04

    Call Connect (Answering Machine Filter)

    The caller presses a key to confirm they're human before the call connects, so your team never gets stuck talking to voicemail.

    Replaces CallRail

    05

    Ring Multiple Team Members Simultaneously

    Ring up to 6 team members at once on every inbound call so the fastest available person answers.

    Replaces OpenPhone

    06

    Blind & Warm Call Transfers

    Transfer a live call to a colleague instantly, or brief them first before connecting.

    Replaces Aircall

    07

    Call Recording

    Every inbound and outbound call is automatically recorded and attached to the contact record.

    Replaces Aircall

    08

    Voicemail (Per User + Location)

    Each team member gets their own personalized voicemail tied to the conversation history.

    Replaces RingCentral

    09

    Number Pools

    Rotate outbound numbers automatically to protect your sender reputation at scale.

    Replaces Twilio

    10

    VOIP Deskphone Support (SIP)

    Connect physical desk phones directly, no separate phone system required.

    Replaces Twilio Elastic SIP Trunking / 3CX

    Voice & Phone

    See Voice & Phone running on your business

    A live demo shows exactly how this system fits your operation, connected to the rest of the platform.